Returns & Exchanges Policy
We want you to be fully satisfied with your online purchase. Please carefully read the description and check out the images and material as well, so that you can minimize the risk of the product not fitting correctly.
Even in the physical stores, we will not accept returns. However, size or color changes can be made if they are available. In case they are not available, you can please contact us in the email addresses provided so that we can find a solution. The timeframe for this exchange is 7 days.
To exchange the product, please include the item you are exchanging and all product tags. Items that you want to exchange must be undamaged and still have their original tags . You will find the items that are ineligible for returns or exchanges down below:
- Underwear & Bras
- Final Sale Items (They will be mentioned)
- Socks
Our returns & exchanges policy applies only to orders made through www.uspoloassn.al . Items purchased from physical US Polo Assn. Albania stores are subject to exchange at the original place of purchase and their policies.
How to return or exchange your item:
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Your Preferred Shipping Method
Items must be shipped to the address below.
US Polo Assn. Albania
Online Sales Department
Myslym Shyri St., Building 71, Entrance 14, 1st Floor
1001, Tirana, Albania
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Contact and emails
Please contact kontakt@uspoloassn.al with the subject line: Exchange Request . In the email body, include:
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Your order number
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Your full name and phone number
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Reason for exchange
Timing:
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Shipping the item: 1-4 business days (depending on your location)
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Processing the return and exchange: 2-3 business days after the return is received
Please allow up to 7-10 business days for the total process to be covered.
Contact Us
For any questions or concerns, feel free to contact us:
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Email: info@uspoloassn.al or contact@uspoloassn.al
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Phone/WhatsApp: +355 69 965 4452 (in case of emergencies)*