Frequently Asked Questions (FAQ) – USPA Albania
How can I contact Customer Service?
• Online: Visit our Contact Us page.
• Email: uspoloalbania@yahoo.com
• Whatsapp/Phone: +355 69 965 4452
Customer Service is here to help with all your online orders. Please message us via the options above and only call us when something is urgent or the other options have failed.
What methods of payment do you accept?
• Cash on Delivery (COD)
Online payment options will be available soon.
Which payment methods are NOT accepted?
• Personal checks
• Money orders
What currency do you accept?
We accept only Albanian Lek (ALL).
Is ordering from USPA Albania secure?
Absolutely! We use advanced encryption to ensure all your data is safe and secure.
How do I check my order status?
Log into your account or visit the Order Status page with your order details.
When will my order ship?
Orders typically ship within 2-3 business days. Delivery estimates may vary during holidays, weekends, or special events.
Do you ship internationally?
Currently, we only ship within Albania.
Can I ship to an address other than my own?
Yes, you can choose a different shipping address during checkout.
What if I want to change or cancel my order?
Please contact Customer Service immediately. We'll try our best to accommodate your request, but quick processing may limit changes or cancellations.
Can I return my order if I'm not satisfied?
Yes! Returns are accepted according to our Return Policy guidelines. Products must be unworn with original tags.
Are there products I cannot return?
Yes, underwear and clearance items are final sale and cannot be returned.
How long does it take to process a return?
Returns are typically processed within 1 week after receiving the product.
Can I exchange my purchase?
Currently, we do not offer exchanges. You can return the unwanted item and make a new purchase.
Is there a cost for returning items?
Yes, a small shipping fee will be deducted from your refund for returns via our prepaid shipping service.
What if my item arrives damaged?
Contact Customer Service immediately, and we'll resolve the issue quickly.
Do you offer gift wrapping?
Yes, we offer gift wrapping for your convenience. We also provide cards if you would like to include a personal message with your gift.
Are there limitations on promotional codes?
Some promotions cannot be combined. Check each promotion's terms carefully.
How do I update my account information?
Log in to your account on our website to update your personal details or preferences.
Do you have a catalog?
No, but subscribe to our newsletter for the latest updates and promotions.